Consumer Trading - Returns & Refunds


Any opened or used consumables will not be accepted for refund or exchange. Any consumable item (food or drink product or accessory) that has been opened or is in used condition will not be accepted for refund or exchange, except if unfit, injurious, or faulty. Should you wish to return goods which have been ordered incorrectly or classed as non-faulty, we will accept requests returns up to 14 days after you have received the goods, where the received time for the goods starts from the date you have signed for the goods (signature from courier service is recorded for reference). We reserve the right not to refund items that are returned in unusable or unsellable condition (e.g. damaged after delivery). The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue any agreed refund once the returned goods are received by us and we have agreed that the goods and packaging are in a satisfactory resalable condition and have not been used.


If packaging appears to be damaged on receipt, this must be noted with the courier during delivery and notified to Brew Toon without delay. Brew Toon will replace such damaged items as necessary after discussion and confirmation. You are advised to take a photo of the damage as soon as possible after delivery to back up your claim. When goods are signed for by the purchaser or appointed receiver, the customer inherits the risk for the products once they have been delivered to the delivery address which was specified when the order was placed. Brew Toon accepts no liability for non-delivery, late delivery, or the cost of resending goods that have been delivered correctly to an incorrectly specified delivery address or where you fail to collect the products from the delivery address which you specified.


You may cancel your order up until the point prior to the order being dispatched. This will depend on the time of day the order was placed. A typical cut off point would be by 15:00hrs on the day of order. It is in your interests to contact Brew Toon as soon as you know the order is to be cancelled. If an order is cancelled before dispatch, any payments (including delivery charges) made by you will be refunded in full. If the order is cancelled after the goods have been dispatched it will be dealt with as a 'return'. And you will be fully liable under the returns policy stated above.


For payments made by Debit or Credit card, refunds are automatically made directly back to the payment method used. In other cases a credit will be posted against your account (where applicable). Orders paid for by cash will be refunded by Company cheque unless otherwise stated.


None of these Terms and Conditions affects your statutory consumer rights.